Your order
As soon as we receive your order, we will automatically put it in process. As long as we have not shipped it, it will remain on this status. The status "In Process" does not mean that we are in the process of making it, but simply that we have taken it into account in our production process.
- For home deliveries: As soon as your order is shipped, you will receive an automatic email (Don't hesitate to check your spam).
- For club deliveries: As soon as your order is delivered to your drop-off point, you will receive an automatic email (Don't hesitate to check your spam).
You will also receive an email with a tracking link from the sender that will allow you to follow the delivery process of your package (Don't hesitate to check your spam).
You can, if you wish write to us a personalized message at the time of placing your order in order to give us additional information about your order that you think is useful for us to know.
If you send us an email to [email protected] the same day you place your order we can still make a change on :
- The size
- The color
- Personalization.
In case your order has already been shipped/delivered you will have no choice but to proceed with an exchange (if and only if your item is not personalized).
Please note that we cannot replace a product with another one if it does not have the same reference. If you have made a mistake on a reference, we will have to cancel your order, refund you and you will have to place a new order.
If you send us an email to [email protected] in the days following your order we can still proceed to a cancellation of your order.
If you realize that you have forgotten an item in your order and you wish to add it :
- You can place a second order.
- We can cancel the original order so that you can reorder it with the missing items. (Please note that by doing this, it will take another 15 business days to receive your order).
As long as your order has not been prepared and shipped, we can cancel it and refund it. Please send us an email at [email protected] to know the progress of your order. If your order has already been shipped, you will have to go through an "exchange" according to our terms.
You can send us an email to [email protected] to request it. You will have a possibility to proceed to the payment of the personalization (numbers, initials, name):
- By email via a PayPal link that we will send you