Return / Exchange policy
To initiate the process
- In order to help you quickly, please have your order number available. All returns must be approved by our customer service representatives. They will give you a return authorization number. Without this number no returns and/or exchanges will be possible.
- If you wish to cancel/return or request a refund for your order, please notify us by writing as soon as possible with the order number to [email protected] (for online orders) and to [email protected] for other types of orders;
- All goods returned for reimbursement / exchange must be accompanied by the document to this effect prepared and sent by SAVI;
- To be eligible for a refund or exchange, all returned items must be in their original condition, have all their labels and be considered by SAVI as having not been worn or being damaged;
- Please note that any personalized merchandise (name, number, etc.) is not exchangeable, returnable or refundable;
- For non-personalized items, you have 30 days following receipt of your order to make a return or exchange. The refund or exchange will be made only on new merchandise, unused and returned in its original packaging;
- In the event of the need to return or exchange an item, the procedures differ depending on the choice of delivery:
a) If your order was delivered to the Club office or partner Association, the return, after approval, will be done by the same way.
b) If your order was delivered by courier service, you are required to cover the cost of return and reshipment by similar service. Of course, if the reason for the return, reshipment is due to an error on our part, we will cover these costs.
- As soon as we receive your package at our warehouse, we will check the condition of the items. Your return will be inspected and when we have determined that the return standards have been met, we will exchange or refund the cost of your merchandise, as well as applicable taxes, using the original payment method;
- The original shipping costs are not reimbursed;
- Please allow 10 to 15 working days (excluding weekends and holidays) from the receipt of your return to our warehouse for processing;
- No refund or exchange will be accepted after the authorized period (30 days) for returns and exchanges;
- All purchases of liquidation items, constitute a final sale and cannot be returned or exchanged.
Please visit our terms and conditions section to learn about the exchange and refund process. If you meet the conditions, please send an email to [email protected] specifying your order number, the reason for your return, the products concerned, and the desired size if it concerns an exchange. Please indicate whether it will be a refund or an exchange.
You must wait for the return form that we will send you by email before proceeding with a return.
It is not possible to make an exchange on site as we are not open to the public.
Depending on your case, you will either have to go through the club (if it is provided by SAVI and open for pickup). Before bringing the items back to the club, please notify us by email at [email protected]
If you are not part of the first case, you must return your items at your expense. Please note that in the second case, for an exchange, you will also have to pay the shipping costs of the new products.
In order to return a product, we invite you to first consult our return policy in "our terms and conditions" on our website and then contact us to determine your eligibility and in a second step request your return slip before starting the process. Please contact us at [email protected]
In the case that you receive a product with a manufacturing defect, you must proceed in the same manner as for a "normal" return. If our quality department concludes that the product has a manufacturing problem, we will assume the cost of exchanging the item concerned in an accelerated process. For this specific case, we invite you to contact us at [email protected] in order to find a solution.